Caller: New patient asking for same-day appointment
Intent is captured first, then SmartDivert decides the best route using your business rules and current team availability.
Built for 2 to 10 person teams
Turn any smartphone into enterprise-grade call routing.
SmartDivert routes incoming calls across your team using smartphones and cloud telephony. No PBX hardware, no desk phones, no fragile handoffs.
No credit card required
From $0/mo - affordable plans as your team grows
Powered by International carrier-grade infrastructure
300
Included starter minutes each month
5
Public plan levels from Starter to Enterprise
<5 min
To first routed call
Built for clinics
Built for field services
Built for small sales teams
Bilingual-ready EN / FR
Interactive demo
See the routing logic in one screen.
Switch the routing mode and watch SmartDivert change how an incoming call is handled. This is the product story buyers need to understand before they sign up.
Ring front desk first, then on-call admin
The highest-priority person is tried first. If they do not answer, the call escalates to the next available person.
Fallback action
If no one answers, SmartDivert records voicemail and sends a callback prompt.
- Caller transcript and detected intent
- Validated route and handoff target
- Call outcome, callback, or voicemail summary
Plans
The website now reflects the live subscription model.
Pick a monthly plan for your team size and included routed minutes. Pricing is calculated by billing country.
Core monthly plans
Starter
ZAR 149/mo
Monthly billing in ZAR
Overage: ZAR 0.90 / routed minute
- 100 included routed minutes per month
- Up to 2 team members
- Manual and priority routing
- Basic call history and analytics
- Business number and number maintenance included
Business
ZAR 399/mo
Monthly billing in ZAR
Overage: ZAR 0.80 / routed minute
- 500 included routed minutes per month
- Up to 5 team members
- Manual, priority, and simultaneous routing
- Missed-call recovery and advanced analytics
- Team management, routing schedules, API, and webhooks
- Business number and number maintenance included
Professional
ZAR 799/mo
Monthly billing in ZAR
Overage: ZAR 0.70 / routed minute
- 1500 included routed minutes per month
- Up to 10 team members and up to 3 SmartDivert numbers
- All routing modes with advanced routing rules
- AI call summaries, transcription, and call tagging
- API integrations, webhooks, and multiple teams
- Business numbers and number maintenance included
Enterprise
Custom
Custom pricing
- 5,000+ included routed minutes per month
- Multiple business numbers and custom team size
- Custom routing workflows and SIP/BYOC support
- AI call intelligence and call recording
- Advanced API integrations with an SLA and dedicated support
- White-label/reseller capability and custom volume pricing
The problem
Businesses lose calls when mobile phones act like PBX systems.
Small teams run on phones, but phones were not built to distribute incoming demand, preserve coverage, or create operational visibility.
No routing logic
A caller reaches voicemail instead of the next available person.
One device bottleneck
A single phone becomes the whole front desk, support line, or sales queue.
No analytics
You cannot see response times, missed calls, or escalation outcomes.
PBX overkill
Traditional systems add hardware and overhead that small teams do not need.
Capabilities
Deterministic routing with a practical AI layer.
SmartDivert uses hard business rules for routing, with AI helping capture caller intent, recommend the best handoff, and summarize what happened after the call.
Priority, simultaneous, and manual routing
Choose the right ring strategy per team, queue, or call scenario.
Fallbacks that do real work
Escalate, record voicemail, send callback SMS, or create a clean handoff trail.
Intent capture and call summaries
Use AI where it helps: understand why the caller is calling and summarize the interaction after completion.
Audit-ready routing history
Track the route chosen, the fallback triggered, and the final outcome for every handled call.
How it works
Four steps from inbound call to documented outcome.
The platform should be understandable at first glance: intake, route, fallback, summarize.
1
Capture intent
Greet the caller, gather a short reason for the call, and record a structured transcript.
2
Validate the route
Check business hours, caller priority, team availability, and deterministic routing rules.
3
Execute the handoff
Ring the best person or team using priority, simultaneous, or manual escalation.
4
Close the loop
Send callback SMS, capture voicemail, and generate a post-call summary for the team.
Trust and operations
Answer buyer questions before they ask them.
Telecom-adjacent products need more than a landing page. They need visible proof of how they operate, what they expose, and how they handle risk.
FAQ
Common buyer questions
Setup time, phone requirements, AI usage, and what happens when nobody answers.
DocsDeveloper and integration story
Current integration surfaces, identity flow, and where partner-facing docs are heading.
Trust CenterSecurity and compliance posture
Encryption, data ownership, access controls, and honest statements about what is and is not certified yet.
StatusOperational visibility
Current service components, support path, and how status communication is handled today.
ChangelogProof of active development
Visible updates that show the platform is being actively improved.
CompanyWho is building this
Founders, product direction, and why the team is building for this market.
FAQ preview
Questions buyers ask before they trust a phone platform.
Do my agents need a separate app?
The core promise is BYOD. SmartDivert is built to reduce hardware and installation friction, not add more devices.
What happens when nobody answers?
Fallbacks stay deterministic: escalate, ring another target, capture voicemail, or trigger callback workflows.
Where does AI actually help?
AI is used for caller intent capture, summaries, and advisory route proposals. It does not replace hard routing rules, emergency handling, or compliance logic.
Can I validate the platform before rollout?
Yes. Start with a paid plan, run a real inbound test call, and add bundles only if your live traffic needs more minutes.
Get started
Stop losing calls to a phone workflow that was never built for teams.
Create your first routing setup, test an inbound call, and choose the SmartDivert plan that matches your team size and call volume.
Smart routing
Priority, simultaneous, manual, and deterministic fallbacks.
Usage-based flexibility
Included monthly minutes first, optional bundles second, and overage visibility after that.